Browse our list of help topics outlined below. If you still have questions and would like to speak with a team member at your local store, click Locations to find the direct contact information for the store that you are interested in. Additionally, you can contact our home office from our Contact Us page for website support or guest services.
Dream Dinners is an innovative concept in meal preparation that eliminates stress by taking away that nagging question of - what am I going to make for dinner tonight? It removes all menu planning, shopping, prep-work and clean-up by moving the meal prep process into specially equipped stores.
Dream Dinners' guests preview a changing monthly menu online at dreamdinners.com and select their dinners from a menu featuring up to 17 items (depending on location) such as Steak Gorgonzola, Penne with Chicken and Peanut Sauce and Firehouse Three Cheese Pasta with Meatballs. Guest's can choose at least 12 medium dinners or six large dinners (or a combination of both).
Guests bring boxes or coolers with them to the Dream Dinners store, where our friendly and knowledgeable staff greet them.
Guests take the uncooked dinners home and freeze them. Each week, three meals are taken from the freezer and placed in the refrigerator to be enjoyed during the upcoming week.
Our guests find that Dream Dinners enables them to provide their families with home-cooked dinners with less stress and more time to enjoy their families.
We hope you will give Dream Dinners a try!
Dream Dinners meals are priced per menu item, offering guests flexibility with their food budget. Options will include steak, chicken and everything in between.
Each of our stores is independently owned and operated as a franchise, so pricing may vary from store to store. To find a location and see menus, click to Get Started.
We recommend that you take 3 dinners every week from your freezer and place them to thaw in your refrigerator. Depending on where you place them in your refrigerator and what temperature you hold at (recommend 38 - 40 degrees), and what the dinner is, it can take several days (sometimes up to 2 - 5) to completely thaw your Dream Dinners.
Once your dinner is completely thawed, be sure to cook your dinner within these timeframes:
Our website allows guests to reschedule their visit up to 6 days prior to their visit date. To reschedule your visit, log into your account using your login name and password, then click on "My Account". Click on the upcoming order you wish to reschedule. If your visit can be rescheduled there will be a "Reschedule" link. Click on the "Reschedule" link, and select your new date and time from the calendar then complete the remainder of the rescheduling process. Your account will show the rescheduled date and time of your session and you will receive an email confirmation of the change as well.
Note: Contact your store if you are not able to reschedule your visit online. Contact information for all of our stores is available on our Locations page.
If you need to reschedule or cancel your order, please contact us 6 days prior to your visit. Cancellations with 6 or more days' notice will receive a full refund. Cancellations with 5 or fewer days' notice will be subject to a 25% restocking fee.
During inclement weather, please contact your local store to see if your session has been canceled. In the event the store must close, information will be provided on the store's voicemail and every effort will be made to reschedule your order.
Spend even more time with family and friends and let us assemble your meals in our local assembly kitchen for you. You simply select the date and time you want to pick up at the store or select home delivery where available for even more convenience.
Your opinion matters to us! We want your feedback on your dinners each month. In order for a menu item to be brought back on the menu in the future, the recipe must have a minimum average rating of 3.5 stars and have a minimum of 100 ratings to qualify. So how do you rate your meals? By visiting your My Meals page in your account, you can give your dinners up to 5 stars and leave us notes about specific things you liked a lot or would like to see changed.
New menu items are especially important to rate, because they are starting from scratch. If you want to see them on the menu again, login to your account and let us know how your family liked the dinners. Items you mark "Would order again" are flagged on the menu as a favorite with a star icon to make it easy to remember which menu items you loved.
The comments you leave about each dinner are read through periodically and can be used to make updates. We do not directly respond to comments. If you have a question or concern about a menu item, please contact your store directly. Please continue to rate and comment on your meals. They are a key piece in our menu selection process! So important in fact, you get 5 bonus points for each meal you rate in the PLATEPOINTS program.
We look forward with great anticipation to the day that we have the opportunity to serve you and your community. We are, however, a franchise organization and our stores are owned and operated by individuals who are qualified to purchase and invest in owning their own Dream Dinners business. As such, our desire to expand is directly related to connecting with strategic-partners to join us on our journey to make a difference in the lives of families across the nation. Please continue to watch our website for updates and for new location notifications.
Dream Dinners is pleased to provide nutritional information for all our dinners. The nutritional information is based on individual servings (unless otherwise stated). For example, if one Dream Dinners meal was divided into 6 equal portions, the nutritional information is accurate for one portion.
There are 3 ways to view this information, you can click to Get Started. Once you are on the menu page you can click the Dinner Details link for each menu item. Also, you can login and in your My Account, click on your Upcoming or Previous order. At the bottom of your receipt are links to download the nutritional information for that orders dinners. Additionally, you can visit the Recipe Resources page and search for a specific menu item, then click the link to view it. You will be taken to the Dinner Details page to see the nutritional information.
Many guests enjoy the flexibility that Dream Dinners offers in allowing them to increase, decrease, or substitute ingredients to accommodate their family's tastes while assembling the meals themselves in our stores. For pick up or home delivery orders, there may also be a small charge. Substitutions are at the stores discretion.
It is always a pleasure for us to assist our guests in making substitutions. However, Dream Dinners meals are tested in accordance with the recipes provided. Therefore any substitutions made may alter the taste and cooking instructions of our tested meals.
In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens and at stations. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to a pre-made ingredients, they need to call the store to ask for specific nutritional information.
Dream Dinners strives to provide nutritious, healthy meals. We use low to non-fat ingredients where we can, without compromising on taste. Also, we try to use leaner cuts of meat, such as boneless, skinless, chicken breast.
Dream Dinners understands that the point system belongs to Weight Watchers. Therefore, we are unable to convert our nutritional information over to the Weight Watchers point system for our guests.
Please note: In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to pre-made ingredients, they need to call the store to ask for specific nutritional information.
To see what services are available in your area, click here.
If all the dots on the temperature tag are white, meals can be placed directly into your freezer for later use or allow them to thaw in your refrigerator and prepare them over the next few days.
If the small, or both small and medium sized dots are red and your proteins are still frozen solid or contain ice crystals, the meal may be frozen for later use (even if some of the sauces are slightly thawed).
If the small, or both the small and medium sized dots are red and the meal is as cold as if refrigerated, store in your refrigerator and prepare over the next 3 days. Do not refreeze.
If the large dot is partially red and the meal is as cold as if refrigerated, store meal in your refrigerator and prepare the same day.
If all dots are solid red the food has been exposed to temperatures that may make it unsafe to consume. If a meal feels warmer than refrigerator temperature, contact our Customer Support Department at [email protected] to receive a replacement meal.
Meal Prep+ is available at participating locations and can be purchased by contacting your local store.
With your 6-month membership term you will receive a 10% discount on all food (dinners, sides and sweets). Plus, you get the opportunity to shop out of the freezer with your discount all month long in addition to your standard monthly order.
In order to maintain membership, you must place a minimum standard order each menu month for the 6-month term. Additional orders placed during the same menu month do not count towards your required minimum for the membership term, but the discount will apply provided that the standard monthly order is in the system first.
If you are unable to place a monthly standard order for 6 consecutive months, your membership may be canceled. See terms and conditions.
As a Meal Prep+ member you can choose in-store assembly, pick up or home delivery.
*Additional fees may apply. Home Delivery available at participating locations. Discount is not eligible on special menus or event menus.
The Meal Prep+ 10% discount only applies to meals, sides and sweets you purchase.
Meal Prep+ cannot be combined with other loyalty programs, discounts or promotions.
A limited number of store locations will offer a Starter Menu option to the Meal Prep+ program. If you select the Starter Menu option, the store location will select the meals for your monthly order. The order will consist of 12 medium or 12 large dinners, and the order type and session date and time will be scheduled 4-5 weeks from the current session type, date and time. You may modify the order and session date prior to the session by emailing or calling the store location up to one week prior to the session date. Modifications made less than 6 days before the session date will be subject to reschedule and cancellation fees. You will be charged a partial payment for the order at the time it is placed with the remaining amount charged 5 days before the session date.
Yes. During your Meal Prep+ membership term we will place your loyalty account on hold. You will keep your existing points and status. However, you will not earn new points while participating in the Meal Prep+ program.
You may cancel your enrollment in Meal Prep+ at any time by contacting your store; however, membership fees are nonrefundable once the first discounted order is placed and completed. See terms and conditions.
Q: What is PlatePoints?
A: PlatePoints is Dream Dinners' guest loyalty program where we reward you for serving homemade dinners to your family. You will earn 1 PlatePoint for every dollar you spend. For every 200 PlatePoints you accrue, you'll receive 5 Dinner Dollars.
Q: How do I earn PlatePoints?
A: You earn PlatePoints based on your Dream Dinners activity. You earn 1 PlatePoint for every dollar you spend. You also earn PlatePoints for bonus activities including:
Q: What happens if I don't place my order before or during a visit?
A: You still earn PlatePoints! You will earn 1 PlatePoint for every dollar you spend on your order, but you will not earn bonus points.
Q: When do I get my PlatePoints for my orders?
A: PlatePoints appear in your account 7 days after your visit. PlatePoints for bonus activities, like rating your dinners in My Meals, appear immediately after you complete the activity. Dinner Dollars for friend referrals are awarded 7 days after your friends visit.
Q: What are my PlatePoints worth?
A: You receive 5 Dinner Dollars for every 200 PlatePoints you earn.
Q: What is the difference between PlatePoints and Dinner Dollars?
You are awarded PlatePoints for every dollar you spend plus extra PlatePoints for bonus activities. PlatePoints never expire.
Dinner Dollars, like a voucher, are made to be spent. You are awarded 5 Dinner Dollars for every 200 PlatePoints you earn. Your Dinner Dollars expire 30 days from their issue date. Birthday Dinner Dollars expire in your birth month. Simply apply them to an order within the 30-day window to redeem.
Q: Is there a limit on the PlatePoints I can earn per day/month/year?
A: There is no limit to the PlatePoints you can earn.
Q: What are pending points?
A: These PlatePoints are "pending" until 7 days after your visit, or your friend's visit has taken place. This ensures that any change in the order (e.g. additional items ordered, a cancellation or reschedule) is accounted for and your PlatePoints are calculated correctly.
Dinner Dollars must be used in conjunction with a standard order or can be applied on a second order in the same menu month for any items you choose. They are not intended to be used during a freezer sale or in conjunction with other discounts. Dinner Dollars can only be redeemed at participating stores.
Q: Do I have to use my Dinner Dollars at my next visit?
A: No, you don't have to use your Dinner Dollars during your next visit, but, don't wait too long. Dinner Dollars expire 30 days from their issue date.
Q: How soon will the Dinner Dollars appear in my account?
A: Your Dinner Dollars will appear once you reach a 200 PlatePoint interval.
Q: Can I give my Dinner Dollars to someone else?
A: Dinner Dollars are non-transferable.
Q: Do Dinner Dollars expire? How will I know when my Dinner Dollars expire, will you notify me?
A: Yes, Dinner Dollars expire 30 days from their issue date. You can always check your account for expiration dates on your available Dinner Dollars. We will also send you an email to keep you posted if your Dinner Dollars are about to expire.
Q: Do my purchases using Dinner Dollars count for PlatePoints?
A: You get PlatePoints for money spent not Dinner Dollars used.
Q: Can I redeem my Dinner Dollars when I sign up in-store?
A: You may use the Dinner Dollars already appearing in your account in-store on orders over the standard order, for sides and sweets to round out your plate, or service fees. Dinner Dollars for orders placed that day will become available to you 7 days after your session and can be used on a future order.
Q: Can I use my Dinner Dollars in conjunction with other promotions or coupons available?
A: No, Dinner Dollars cannot be used in conjunction with other promotions or coupons.
Q: How do I sign up?
A: Log into to your account at DreamDinners.com. You will find links to enroll on your dashboard or if you edit your account preferences. You will begin earning PlatePoints on your next order. It's that easy!
Q: Do I need to pay to enroll?
A: No, there is no annual fee. PlatePoints is completely free!
Q: My store isn't participating in PlatePoints. Why not?
A: Most Dream Dinners locations are franchises with independent owners. These owners can choose to opt out of corporate programs like PlatePoints. If you would like your store to participate, please let them know.
Q: What happens to my Dinner Dollars if I move or my store stops participating in the program?
A: As long as you are enrolled in the program, you will continue to earn PlatePoints for your purchases and bonus activities, but Dinner Dollars can only be redeemed in participating stores. If you are moving to a new location, we suggest calling the local Dream Dinners location to see if they are participating. If they are, then your Dinner Dollars will transfer. If they are not participating, we suggest using your Dinner Dollars before you move.
If your store discontinues the PlatePoints program, you can use your Dinner Dollars at a different participating Dream Dinners location.
HOW IT WORKS
Contact your store today and schedule a Meal Prep Workshop.
HOW IT WORKS
WHAT YOU GET
WHAT WE DO
Dream Dinners provides groups and organizations an opportunity to meet their goals through in-store Fundraising Events. During your event, everyone in attendance will be able to assemble their meals and enjoy samples of delicious dinners and sweet treats.
HOW IT WORKS
In conjunction with a Fundraising Event, this program also allows stores to participate with add-on items from the Sides & Sweets freezer. Stores can use this program to donate an additional specific dollar amount to an organization for every Sides & Sweets item that is purchased during the Fundraising event.
Contact your local store today and get your fundraiser moving in a positive direction.
A visit with family, friends, neighbors or colleagues is a great gathering for baby or wedding showers, housewarming parties, or even team building for your business. Also, for every new person you include in your private event, you are entitled to earn referral credit or Dinner Dollars towards future Dream Dinners orders - as much as $10 for each new friend that completes an order.
For more information, please contact your local Dream Dinners store.
Yes! Looking for a gift that will delight not only the recipient, but everyone else at the table as well? Dream Dinners gift cards are an excellent gift for family, friends and co-workers, as well as a customer appreciation gift or employee reward.
Gift Cards are easily mailed directly to a family member or friend in any city where there is a Dream Dinners location. You can purchase multiple cards and give them away personally or send an eGift card instantly via email! Dream Dinners Gift Cards are available through our website and in stores and are redeemable at any Dream Dinners location.
Traditional gift cards are the standard plastic gift cards that that can be purchased in Dream Dinners stores or online and shipped via standard mail (2-6 business days). Our eGift cards are virtual gift cards that are sent instantly via email and can be used immediately by the recipient.
Both gift cards types work identically as a form of payment when making a purchase at DreamDinners.com.
Our payment system allows multiple forms of payment. If your gift card value is less than your order, enter your gift card information and enter your credit or debit card information. Your order summary will reflect both forms of payment.
If your gift card value is more than your order, only the amount of your order will be deducted from your gift card. The remaining value will be available for future orders.