Browse our list of help topics outlined below. If you still have questions and would like to speak with a team member at your local store, click Locations to find the direct contact information for the store that you are interested in. Additionally, you can contact our home office from our Contact Us page for website support or guest services.
Dream Dinners is an innovative concept in meal preparation that eliminates stress by taking away that nagging question of - what am I going to make for dinner tonight? It removes all menu planning, shopping, prep-work and clean-up by moving the meal assembly process out of people's kitchens and into specially equipped stores.
Dream Dinners' guests preview a changing monthly menu online at dreamdinners.com and select their dinners from a menu featuring up to 20 items (depending on location) such as Steak Gorgonzola, Penne with Chicken and Peanut Sauce and Firehouse Three Cheese Pasta with Meatballs. Guest's can elect to assemble at least 12 medium dinners or six large dinners (or a combination of both sizes). Our guests then register and choose to attend a meal assembly session at the nearest Dream Dinners store location, pick up their meals at the nearest location or have home delivery where available, and then pay for their session online.
When it's time for their session, guests bring boxes or coolers with them to the Dream Dinners store, where our friendly and knowledgeable staff greet them and explain the process. At the store, guests rotate through refrigerated recipe stations, scooping prepped ingredients into the provided baking pans or gallon-sized, zip-top bags, which they label with the appropriate cooking instructions.
After assembling their dinners, guests take the uncooked dinners home and freeze them. Each week, three meals are taken from the freezer and placed in the refrigerator to be enjoyed during the upcoming week.
Our guests find that Dream Dinners enables them to provide their families with nutritious, wholesome, home-cooked dinners with less stress and more time to enjoy their families.
We hope you will give Dream Dinners a try!
Dream Dinners meals are priced per menu item, offering guests flexibility with their food budget. Options will include steak, chicken and everything in between.
Each of our stores is independently owned and operated as a franchise, so pricing may vary from store to store. Click on "Locations" to search for the store you will be attending. Then click on "View Menus & Sessions" and you'll see their pricing. To view menus with prices for your location, click to Get Started.
We recommend that you take 3 dinners every week from your freezer and place them to thaw in your refrigerator. Depending on where you place them in your refrigerator and what temperature you hold at (recommend 38 - 40 degrees), and what the dinner is, it can take several days (sometimes up to 2 - 5) to completely thaw your Dream Dinners.
Once your dinner is completely thawed, be sure to cook your dinner within these timeframes:
Our website allows guests to reschedule their session up to 6 days prior to their session date. To reschedule your session, log into your account using your login name and password, then click on "My Account". Click on the upcoming orders you wish to reschedule. If your session can be rescheduled there will be a "Reschedule" link. Click on the "Reschedule" link, and select your new date and time from the calendar then complete the remainder of the rescheduling process. Your account will show the rescheduled date and time of your session and you will receive an email confirmation of the change as well.
Note: Contact your store if you are not able to reschedule your session online. Contact information for all of our stores is available on our Locations page.
We understand that life is unpredictable. Due to unforeseen circumstances, guests may need to reschedule sessions. Since we order ingredients specifically for each guest's dinners, we do ask for a 6-day rescheduling/cancellation notice prior to your session date. Reschedule/cancellation changes made with less than 6 days advance notice from the session date will be subject to a 25% restocking fee. This policy allows Dream Dinners to continue to offer our guests healthy, nutritious dinners at reasonable prices. If possible, the store will work with you to reschedule your session within the current menu month of your original session date without penalty.
During inclement weather, please contact your local store to see if your session has been canceled. In the event the store must close, information will be provided on the store's voicemail and every effort will be made to reschedule your session.
Spend even more time with family and friends and let us assemble your meals in our local assembly kitchen for you. You simply select the date and time you want to pick up at the store or seelct home delivery where available for even more convenience.
Your opinion matters to us! We want your feedback on your dinners each month. In order for a menu item to be brought back on the menu in the future, the recipe must have a minimum average rating of 3.5 stars and have a minimum of 100 ratings to qualify. So how do you rate your meals? By visiting your My Meals page in your account, you can give your dinners up to 5 stars and leave us notes about specific things you liked a lot or would like to see changed.
New menu items are especially important to rate, because they are starting from scratch. If you want to see them on the menu again, login to your account and let us know how your family liked the dinners. Items you mark "Would order again" are flagged on the menu as a favorite with a star icon to make it easy to remember which menu items you loved.
The comments you leave about each dinner are read through periodically and can be used to make updates. We do not directly respond to comments. If you have a question or concern about a menu item, please contact your store directly. Please continue to rate and comment on your meals. They are a key piece in our menu selection process! So important in fact, you get 5 bonus points for each meal you rate in the PLATEPOINTS program.
We look forward with great anticipation to the day that we have the opportunity to serve you and your community. We are, however, a franchise organization and our stores are owned and operated by individuals who are qualified to purchase and invest in owning their own Dream Dinners business. As such, our desire to expand is directly related to connecting with strategic-partners to join us on our journey to make a difference in the lives of families across the nation. Please continue to watch our website for updates and for new location notifications.
Dream Dinners is pleased to provide nutritional information for all our dinners. The nutritional information is based on individual servings (unless otherwise stated). For example, if one Dream Dinners meal was divided into 6 equal portions, the nutritional information is accurate for one portion.
There are 3 ways to view this information, you can click to Get Started. Once you are on the menu page you can click the Dinner Details link for each menu item. Also, you can login and in your My Account, click on your Upcoming or Previous session order. At the bottom of your receipt are links to download the nutritional information for that orders dinners. Additionally, you can visit the Recipe Resources page and search for a specific menu item, then click the link to view it. You will be taken to the Dinner Details page to see the nutritional information.
We offer a variety of meals each month that are prepared with seafood, various types of meat or no meat at all. Since we specifically pre-order all ingredients for each guest, they are able to substitute one type of protein for another. For example, if you would prefer to use chicken instead of beef that would be fine. We do ask that, prior to signing up for a session, you let your home store know of the substitution so they can order the extra ingredients for you. There may also be a small charge, depending on the cost of the ingredient substituted. Many guests enjoy the flexibility that Dream Dinners offers in allowing them to increase, decrease, or substitute ingredients to accommodate their family's tastes.
It is always a pleasure for us to assist our guests in making substitutions. However, Dream Dinners meals are tested in accordance with the recipes provided. Therefore any substitutions made may alter the taste and cooking instructions of our tested meals.
In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens and at stations. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to a pre-made ingredients, they need to call the store to ask for specific nutritional information.
Dream Dinners strives to provide nutritious, healthy meals. We use low- to non-fat ingredients where we can, without compromising on taste. Also, we try to use leaner cuts of meat, such as boneless, skinless, chicken breast. Our guests are welcome to add, eliminate or substitute for in-store ingredients and proteins to better accommodate their family's dietary needs. For example, if you would prefer to use chicken instead of beef that would be fine. We do ask that - prior to signing up for a session - you let your home store know of any protein substitutions, so they can order the extra ingredients for you. There may also be a small charge for protein substitutions, depending on the cost of the ingredient substituted.
Dream Dinners understands that the point system belongs to Weight Watchers. Therefore, we are unable to convert our nutritional information over to the Weight Watchers point system for our guests.
Please note: In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to pre-made ingredients, they need to call the store to ask for specific nutritional information.
We hope to add additional states and zip code availability in the future. To see what services are available in your area, click here.
If all the dots on the temperature tag are white, meals can be placed directly into your freezer for later use or allow them to thaw in your refrigerator and prepare them over the next few days.
If the small, or both small and medium sized dots are red and your proteins are still frozen solid or contain ice crystals, the meal may be frozen for later use (even if some of the sauces are slightly thawed).
If the small, or both the small and medium sized dots are red and the meal is as cold as if refrigerated, store in your refrigerator and prepare over the next 3 days. Do not refreeze.
If the large dot is partially red and the meal is as cold as if refrigerated, store meal in your refrigerator and prepare the same day.
If all dots are solid red the food has been exposed to temperatures that may make it unsafe to consume. If a meal feels warmer than refrigerator temperature, contact our Customer Support Department at support@dreamdinners.com to receive a replacement meal.
Meal Prep+ is available at participating locations and can be purchased by contacting your local store.
With your 6-month membership term you will receive a 10% discount on all food (dinners, sides and sweets). Plus, you get the opportunity to shop out of the freezer with your discount all month long in addition to your standard monthly order.
In order to maintain membership, you must place a minimum standard order each menu month for the 6-month term. Additional orders placed during the same menu month do not count towards your required minimum for the membership term, but the discount will apply provided that the standard monthly order is in the system first.
If you are unable to place a monthly standard order for 6 consecutive months, your membership may be canceled. See terms and conditions.
As a Meal Prep+ member you can choose an in-store assembly session, Made For You Pick Up or a Made For You Delivery session type.
*Additional fees may apply. Home Delivery available at participating locations. Discount is not eligible on special menus or event menus.
The Meal Prep+ 10% discount only applies to meals, sides and sweets you purchase.
Meal Prep+ cannot be combined with other loyalty programs, discounts or promotions.
A limited number of store locations will offer a Starter Menu option to the Meal Prep+ program. If you select the Starter Menu option, the store location will select the meals for your monthly order. The order will consist of 12 medium or 12 large dinners, and the order type and session date and time will be scheduled 4-5 weeks from the current session type, date and time. You may modify the order and session date prior to the session by emailing or calling the store location up to one week prior to the session date. Modifications made less than 6 days before the session date will be subject to reschedule and cancellation fees. You will be charged a partial payment for the order at the time it is placed with the remaining amount charged 5 days before the session date.
Yes. During your Meal Prep+ membership term we will place your loyalty account on hold. You will keep your existing points and status. However, you will not earn new points while participating in the Meal Prep+ program.
You may cancel your enrollment in Meal Prep+ at any time by contacting your store; however, membership fees are nonrefundable once the first discounted order is placed and completed. See terms and conditions.
Q: What is PLATEPOINTS?
A: PLATEPOINTS is Dream Dinners' guest loyalty program where we reward you for serving homemade dinners to your family. You will earn 1 PLATEPOINT for every dollar you spend. For every 500 PLATEPOINTS you accrue, you'll receive 10 Dinner Dollars that can be applied starting with your 4th standard order. As you earn more PLATEPOINTS, you will get recognized with Chef Milestone Badges that give you additional perks. For guests that want to earn their Chef Milestone Badges quicker, they can earn extra points by participating in bonus activities..
Q: How do I earn PLATEPOINTS?
A: You earn PLATEPOINTS based on your Dream Dinners activity. You earn 1 PLATEPOINT for every dollar you spend. You also earn PLATEPOINTS for bonus activities including:
*By connecting your Facebook account, you are allowing Dream Dinners to use your likeness across our digital properties.
Q: What's the benefit of placing my order in the store?
A: You earn extra PLATEPOINTS! If you sign up in-store for next month's menu, you earn extra PLATEPOINTS depending on your status.
Q: When do I start earning in-store sign up bonuses?
A: When you reach Chef Level at 1,500 PLATEPOINTS.
Q: What does an in-store sign up mean?
A: To earn extra PLATEPOINTS for an in-store sign up, you must place next month's order during your monthly session. After you assemble your meals in-store, spend some time checking out next month's menu and place your order before you head home.
Q: What happens if I don't place my order in the store?
A: You still earn PLATEPOINTS! You will earn 1 PLATEPOINT for every dollar you spend on your order, but you will not earn your in-store bonus.
Q: When do I get my PLATEPOINTS for my in-store session?
A: PLATEPOINTS appear in your account 7 days after your in-store session. PLATEPOINTS for bonus activities, like rating your dinners in My Meals, appear immediately after you complete the activity.
Q: What are my PLATEPOINTS worth?
A: You receive 10 Dinner Dollars for every 500 PLATEPOINTS you earn. Dinner Dollars are awarded after your 3rd standard order and can be applied on qualifying items on your 4th visit and beyond. You also earn perks and Chef Milestone status based on your PLATEPOINTS total.
Q: What is the difference between PLATEPOINTS and Dinner Dollars?
You are awarded PLATEPOINTS for every dollar you spend plus extra PLATEPOINTS for signing up in-store and other bonus activities. PLATEPOINTS never expire and they give you status and perks. The more PLATEPOINTS you have the more we recognize you.
Dinner Dollars, like a voucher, are made to be spent. You are awarded 10 Dinner Dollars for every 500 PLATEPOINTS you earn. Dinner Dollars are awarded after your 3rd standard order and can be applied on qualifying items on your 4th visit and beyond. Your Dinner Dollars expire 6 months from their issue date.
Q: Is there a limit on the PLATEPOINTS I can earn per day/month/year?
A: There is no limit to the PLATEPOINTS you can earn.
Q: What are pending points?
A: Pending PLATEPOINTS you will earn on your next order, for hosting a Meal Prep Workshop or when a new friend places an order and gives you the referral. These PLATEPOINTS are "pending" until 7 days after your session, your Meal Prep Workshop, or your friend's session has taken place. This ensures that any change in the order (e.g. additional items ordered, a cancellation or reschedule of your session) is accounted for and your PLATEPOINTS are calculated correctly.
All PLATEPOINTS Dinner Dollars must be used in conjunction with a standard order. They are intended to be used during your monthly session, and cannot to be used during a freezer sale. Dinner Dollars are awarded after your 3rd standard order and can be applied on qualifying items on your 4th visit and beyond. PLATEPOINTS Dinner Dollars can only be redeemed at participating stores.
Q: Do I have to use my Dinner Dollars at my next session?
A: No, you don't have to use your Dinner Dollars during your next session, but, don't wait too long. PLATEPOINTS Dinner Dollars expire 6 months from their issue date.
Q: How soon will the Dinner Dollars appear in my account?
A: Your Dinner Dollars will appear once you reach a 500 PLATEPOINT interval and have completed at least 3 standard orders.
Q: Can I give my Dinner Dollars to someone else?
A: Dinner Dollars are non-transferable.
Q: Do Dinner Dollars expire? How will I know when my Dinner Dollars expire, will you notify me?
A: Yes, Dinner Dollars expire 6 months from their issue date. You can always check your account for expiration dates on your available Dinner Dollars. We will also send you an email to keep you posted if your Dinner Dollars are about to expire.
Q: Is there a limit to how many Dinner Dollars I can use at one time/purchase?
A: There is no limit to the number of Dinner Dollars you can use at one time, but just remember your Dinner Dollars must be used on:
Q: Do my purchases using Dinner Dollars count for PLATEPOINTS?
A: You get PLATEPOINTS for money spent not Dinner Dollars used.
Q: Can I redeem my Dinner Dollars when I sign up in-store?
A: You may use the Dinner Dollars already appearing in your account in-store on orders over the standard order, for sides and sweets to round out your plate, or Made for You service fees. Dinner Dollars for orders placed that day will become available to you 7 days after your session.
Q: Can I use my Dinner Dollars for a Freezer Sale?
A: All PLATEPOINTS Dinner Dollars must be used in conjunction with a standard order. They are intended to be used during your monthly session and cannot be used during a freezer sale.
Q: Can I use my Dinner Dollars in conjunction with other promotions or coupons available?
A: No, Dinner Dollars cannot be used in conjunction with other promotions or coupons.
Note: A standard order is at least 6 Large dinners or 12 Medium dinners (or a combination of both)
Q: What is a Chef Milestone Badge?
A: We recognize your status in the PLATEPOINTS program by awarding you Chef Milestone Badges as you reach important PLATEPOINT levels. Each Chef Milestone gives you additional perks and surprise gifts. It is our way of honoring you for a job well done and recognizing you in our stores.
Q: What is a Badge Bonus?
A: Every time you receive a new badge for reaching a Chef Milestone, you earn an extra 10 Dinner Dollars to spend. This is your Badge Bonus.
Q: How can I find out what Chef Milestone Badge I have?
A: The easiest way to find your Chef Milestone Badge is to log in to your account. Your Chef Milestone Badge will appear on your account dashboard on the left hand side with your PLATEPOINTS total and number of available Dinner Dollars. You will also be able to find out during your next in-store session.
Q: How will I know when I am due for a gift?
A: When you reach a new Chef Milestone, you will receive an email congratulating you for your achievement and letting you know what new perks you will receive. In that email, we will let you know that you have received a gift as our way of saying, "thank you," for being a loyal customer. When you head into your next in-store session, we will have your gift waiting for you to take home.
Q: What happens after I become an Executive Chef? Do I still earn rewards?
A: Yes, you continue to earn perks! You will continue to earn 1 PLATEPOINT for every dollar you spend and 10 Dinner Dollars every time you accrue 500 PLATEPOINTS. You will also continue to earn 10 Executive Chef Dinner Dollars every time you earn an additional 10,000 PLATEPOINTS.
Q: How do I sign up?
A: Log into to your account at DreamDinners.com. You will find links to enroll on your dashboard or if you edit your account preferences. Complete the PLATEPOINTS enrollment questions, or fill out the enrollment form during your next in-store session. You will begin earning PLATEPOINTS on your next order. It's that easy!
Q: Do I need to pay to enroll?
A: No, there is no annual fee. PLATEPOINTS is completely free!
Q: My store isn't participating in PLATEPOINTS. Why not?
A: Most Dream Dinners locations are franchises with independent owners. These owners can choose to opt out of corporate programs like PLATEPOINTS. If you would like your store to participate, please let them know.
Q: What happens to my Dinner Dollars if I move or my store stops participating in the program?
A: As long as you are enrolled in the program, you will continue to earn PLATEPOINTS for your purchases and bonus activities, but Dinner Dollars can only be redeemed in participating stores. If you are moving to a new location, we suggest calling the local Dream Dinners location to see if they are participating. If they are, then your Dinner Dollars will transfer. If they are not participating, we suggest using your Dinner Dollars before you move.
If your store discontinues the PLATEPOINTS program, you can use your Dinner Dollars at a different participating Dream Dinners location.
Have fun earning points and sharing your milestones when you connect your account on Facebook.
Q: When I enroll, will my previous purchases be taken into account?
A: No. When you enroll in PLATEPOINTS, you will begin as a new PLATEPOINTS member.
Q: What happens if my preferred status changes?
A: If at any time your preferred status is removed from your account, you will keep your PLATEPOINTS and Chef Milestone status, and you will begin earning the Dinner Dollars and perks associated with them.
HOW IT WORKS
HOSTESS PERKS*
* PLATEPOINTS bonus rewards available on August Meal Prep Workshop events only. Contact your store today and schedule a Meal Prep Workshop.
HOW IT WORKS
WHAT YOU GET
Note: 500 PLATEPOINTS = 10 Dinner Dollars
WHAT WE DO
Dream Dinners provides groups and organizations an opportunity to meet their goals through in-store Fundraising Events. During your event, everyone in attendance will be able to assemble their meals and enjoy samples of delicious dinners and sweet treats.
HOW IT WORKS
In conjunction with a Fundraising Event, this program also allows stores to participate with add-on items from the Sides & Sweets freezer. Stores can use this program to donate an additional specific dollar amount to an organization for every Sides & Sweets item that is purchased during the Fundraising event.
Contact your local store today and get your fundraiser moving in a positive direction.
A session with family, friends, neighbors or colleagues is a great gathering for baby or wedding showers, housewarming parties, or even team building for your business. Also, for every new person you include in your private session, you are entitled to earn PLATEPOINTS towards future Dream Dinners orders - as many as 500 points for each friend that completes an order.
How?
For more information, please contact your local Dream Dinners store.
Yes! Looking for a gift that will delight not only the recipient, but everyone else at the table as well? Dream Dinners gift cards are an excellent gift for family, friends and co-workers, as well as a customer appreciation gift or employee reward.
Gift Cards are easily mailed directly to a family member or friend in any city where there is a Dream Dinners location. You can purchase multiple cards and give them away personally or send an eGift card instantly via email! Dream Dinners Gift Cards are available through our website and in stores and are redeemable at any Dream Dinners location.
Traditional gift cards are the standard plastic gift cards that that can be purchased in Dream Dinners stores or online and shipped via standard mail (2-6 business days). Our eGift cards are virtual gift cards that are sent instantly via email and can be used immediately by the recipient.
Both gift cards types work identically as a form of payment when making a purchase at DreamDinners.com.
Our payment system allows multiple forms of payment. If your gift card value is less than your order, enter your gift card information and enter your credit or debit card information. Your order summary will reflect both forms of payment.
If your gift card value is more than your order, only the amount of your order will be deducted from your gift card. The remaining value will be available for future orders.