Q: What is PLATEPOINTS?
A: PLATEPOINTS is Dream Dinners' guest loyalty program where we reward you for serving homemade dinners to your family. You will earn 1 PLATEPOINT for every dollar you spend. For every 500 PLATEPOINTS you accrue, you'll receive 10 Dinner Dollars. As you earn more PLATEPOINTS, you will get recognized with Chef Milestone Badges that give you additional perks. For guests that want to earn their Chef Milestone Badges quicker, they can earn extra points by participating in bonus activities and signing up in-store.
Q: How do I earn PLATEPOINTS?
A: You earn PLATEPOINTS based on your Dream Dinners activity. You earn 1 PLATEPOINT for every dollar you spend. You also earn PLATEPOINTS for bonus activities including:
Q: How do I earn PLATEPOINTS for Facebook Posts?
A: In order to participate in any of the Facebook PLATEPOINTS opportunities, you must first link your account. To do this, log into your Dream Dinners' account, then follow the options to link your Facebook profile.
Once your account is linked*, you can choose which Dream Dinners' activities you want to share with your friends and family on Facebook.
These options are:
If you check the box for any of the above options in your My Account section, we will automatically share them with your Facebook community every time you do that activity. For example, if you choose to share your My Meals ratings and rate five meals one day. We will push out all five of those ratings and you will earn 25 PLATEPOINTS.
*By connecting your Facebook account, you are allowing Dream Dinners to use your likeness across our digital properties. Connecting will auto-share your connection on your wall.
Q: What's the benefit of placing my order in the store?
A: You earn extra PLATEPOINTS! If you sign up in-store for next month's menu, you earn extra PLATEPOINTS depending on your status.
Q: When do I start earning in-store sign up bonuses?
A: As soon as you enroll!
Q: What does an in-store sign up mean?
A: To earn extra PLATEPOINTS for an in-store sign up, you must place next month's order during your monthly session. After you assemble your meals in-store, spend some time checking out next month's menu and place your order before you head home.
Q: What happens if I don't place my order in the store?
A: You still earn PLATEPOINTS! You will earn 1 PLATEPOINT for every dollar you spend on your order, but you will not earn your in-store bonus.
Q: When do I get my PLATEPOINTS for my in-store session?
A: PLATEPOINTS appear in your account 7 days after your in-store session. PLATEPOINTS for bonus activities, like sharing your badge on Facebook, appear immediately after you complete the activity.
Q: What are my PLATEPOINTS worth?
A: You receive a 10 Dinner Dollars for every 500 PLATEPOINTS you earn. You also earn perks and Chef Milestone status based on your PLATEPOINTS total.
Q: What is the difference between PLATEPOINTS and Dinner Dollars?
You are awarded PLATEPOINTS for every dollar you spend plus extra PLATEPOINTS for signing up in-store and other bonus activities. PLATEPOINTS never expire and they give you status and perks. The more PLATEPOINTS you have the more we recognize you.
Dinner Dollars, like a voucher, are made to be spent. You are awarded 10 Dinner Dollars for every 500 PLATEPOINTS you earn. Your Dinner Dollars expire in 6 months.
Q: Is there a limit on the PLATEPOINTS I can earn per day/month/year?
A: There is no limit to the PLATEPOINTS you can earn.
Q: What are pending points?
A: Pending PLATEPOINTS you will earn on your next order, for hosting a Dream Taste or when a new friend places an order and gives you the referral. These PLATEPOINTS are "pending" until 7 days after your session, your Dream Taste, or your friend's session has taken place. This ensures that any change in the order (e.g. additional items ordered, a cancellation or reschedule of your session) is accounted for and your PLATEPOINTS are calculated correctly.
All PLATEPOINTS Dinner Dollars must be used in conjunction with a 36-serving minimum order. They are intended to be used during your monthly session, and can not to be used during a freezer sale. PLATEPOINTS Dinner Dollars can only be redeemed at participating stores.
Q: Do I have to use my Dinner Dollars at my next session?
A: No, you don't have to use your Dinner Dollars during your next session, but, don't wait too long. PLATEPOINTS Dinner Dollars expire 6 months from their issue date.
Q: How soon will the Dinner Dollars appear in my account?
A: Your Dinner Dollars will appear once you reach a 500 PLATEPOINT interval.
Q: Can I give my Dinner Dollars to someone else?
A: Dinner Dollars are non-transferable.
Q: Do Dinner Dollars expire? How will I know when my Dinner Dollars expire, will you notify me?
A: Yes, Dinner Dollars expire 6 months from their issue date. You can always check your account for expiration dates on your available Dinner Dollars. We will also send you an email to keep you posted if your Dinner Dollars are about to expire.
Q: Is there a limit to how many Dinner Dollars I can use at one time/purchase?
A: There is no limit to the number of Dinner Dollars you can use at one time, but just remember your Dinner Dollars must be used on:
Q: Do my purchases using Dinner Dollars count for PLATEPOINTS?
A: You get PLATEPOINTS for money spent not Dinner Dollars used.
Q: Can I redeem my Dinner Dollars when I sign up in-store?
A: You may use the Dinner Dollars already appearing in your account in-store on orders over the 36-serving minimum, for sides and sweets to round out your plate, or Made for You service fees. Dinner Dollars for orders placed that day will become available to you 7 days after your session.
Q: Can I use my Dinner Dollars for a Freezer Sale?
A: All PLATEPOINTS Dinner Dollars must be used in conjunction with a 36-serving minimum order. They are intended to be used during your monthly session and can not to be used during a freezer sale.
Q: Can I use my Dinner Dollars in conjunction with other promotions or coupons available?
A: No, Dinner Dollars cannot be used in conjunction with other promotions or coupons.
Q: What is a Badge Bonus?
A: Every time you receive a new badge for reaching a Chef Milestone, you earn an extra 10 Dinner Dollars to spend. This is your Badge Bonus.
Q: How can I find out what Chef Milestone Badge I have?
A: The easiest way to find your Chef Milestone Badge is to log in to your account. Your Chef Milestone Badge will appear in the upper right hand corner with your PLATEPOINTS total and number of available Dinner Dollars. You will also be able to find out during your next in-store session.
Q: How will I know when I am due for a gift?
A: When you reach a new Chef Milestone, you will receive an email congratulating you for your achievement and letting you know what new perks you will receive. In that email, we will let you know that you have received a gift as our way of saying, "thank you," for being a loyal customer. When you head into your next in-store session, we will have your gift waiting for you to take home.
Q: What happens after I become an Executive Chef? Do I still earn rewards?
A: Yes, you continue to earn perks! You will continue to earn 1 PLATEPOINT for every dollar you spend and 10 Dinner Dollars every time you accrue 500 PLATEPOINTS. You will also continue to earn 10 Executive Chef Dinner Dollars every time you earn an additional 10,000 PLATEPOINTS.
Q: How do I sign up?
A: Log into My Account on DreamDinners.com and complete the PLATEPOINTS enrollment questions, or fill out the enrollment form during your next in-store session. You will begin earning PLATEPOINTS on your next order. It's that easy!
Q: Do I need to pay to enroll?
A: No, there is no annual fee. PLATEPOINTS is completely free!
Q: My store isn't participating in PLATEPOINTS. Why not?
A: Most Dream Dinners locations are franchises with independent owners. These owners can choose to opt out of corporate programs like PLATEPOINTS. If you would like your store to participate, please let them know.
Q: What happens to my Dinner Dollars if I move or my store stops participating in the program?
A: As long as you are enrolled in the program, you will continue to earn PLATEPOINTS for your purchases and bonus activities, but Dinner Dollars can only be redeemed in participating stores. If you are moving to a new location, we suggest calling the local Dream Dinners location to see if they are participating. If they are, then your Dinner Dollars will transfer. If they are not participating, we suggest using your Dinner Dollars before you move.
If your store discontinues the PLATEPOINTS program, you can use your Dinner Dollars at a different participating Dream Dinners location.
Have fun earning points and sharing your milestones when you connect your account on Facebook.
Q: When I enroll, will my previous purchases be taken into account?
A: No. The transition period ended June 30,2014. When you enroll in PLATEPOINTS, you will begin as a new PLATEPOINTS member.
Q: What happens if my preferred status changes?
A: If at any time your preferred status is removed from your account, you will keep your PLATEPOINTS and Chef Milestone status, and you will begin earning the Dinner Dollars and perks associated with them.