PLATEPOINTS FAQ's

Q: What is PLATEPOINTS?
A: PLATEPOINTS is Dream Dinners' guest loyalty program where we reward you for serving homemade dinners to your family. You will earn 1 PLATEPOINT for every dollar you spend. For every 500 PLATEPOINTS you accrue, you'll receive 10 Dinner Dollars. As you earn more PLATEPOINTS, you will get recognized with Chef Milestone Badges that give you additional perks. For guests that want to earn their Chef Milestone Badges quicker, they can earn extra points by participating in bonus activities and signing up in-store.

Q: How do I earn PLATEPOINTS?
A: You earn PLATEPOINTS based on your Dream Dinners activity. You earn 1 PLATEPOINT for every dollar you spend. You also earn PLATEPOINTS for bonus activities including:

• Sign up in-store for next month's session
  • PLATEPOINTS Member & Chefs earn 2X PLATEPOINTS
  • Station Chef & Sous Chefs earn 3X PLATEPOINTS
  • Head Chef & Executive Chefs earn 4X PLATEPOINTS
• Host a Dream Taste - 500 PLATEPOINTS
• Invite a Friend - 500 PLATEPOINTS for each new friend that places and completes a 36-serving order, or 250 PLATEPOINTS for each new friend that places an order for an Introductory Offer
• Rate your dinners in My Meals on DreamDinners.com - 5 PLATEPOINTS per meal
• Link your Facebook Profile to Your Account - 50 PLATEPOINTS
• Auto-sharing the following activities on Facebook:
  • Share your Badge on Facebook - 25 PLATEPOINTS
  • Share your My Meals Rating on Facebook - 5 PLATEPOINTS per meal
  • Share your session on Facebook - 10 PLATEPOINTS
  • Share your Dream Taste event on Facebook - 10 PLATEPOINTS

Q: How do I earn PLATEPOINTS for Facebook Posts?
A: In order to participate in any of the Facebook PLATEPOINTS opportunities, you must first link your account. To do this, log into your Dream Dinners' account, then follow the options to link your Facebook profile.

Once your account is linked*, you can choose which Dream Dinners' activities you want to share with your friends and family on Facebook.

These options are:

• Share your Badge on Facebook - 25 PLATEPOINTS
• Share your My Meals Rating on Facebook - 5 PLATEPOINTS per meal
• Share your session on Facebook - 10 PLATEPOINTS
• Share your Dream Taste event on Facebook - 10 PLATEPOINTS

If you check the box for any of the above options in your My Account section, we will automatically share them with your Facebook community every time you do that activity. For example, if you choose to share your My Meals ratings and rate five meals one day. We will push out all five of those ratings and you will earn 25 PLATEPOINTS.

*By connecting your Facebook account, you are allowing Dream Dinners to use your likeness across our digital properties. Connecting will auto-share your connection on your wall.

Q: What's the benefit of placing my order in the store?
A: You earn extra PLATEPOINTS! If you sign up in-store for next month's menu, you earn extra PLATEPOINTS depending on your status.

• PLATEPOINTS Member & Chefs earn 2X PLATEPOINTS
• Station Chef & Sous Chef earn 3X PLATEPOINTS
• Head Chef & Executive Chef earn 4X PLATEPOINTS

Q: When do I start earning in-store sign up bonuses?
A: As soon as you enroll!

Q: What does an in-store sign up mean?
A: To earn extra PLATEPOINTS for an in-store sign up, you must place next month's order during your monthly session. After you assemble your meals in-store, spend some time checking out next month's menu and place your order before you head home.

Q: What happens if I don't place my order in the store?
A: You still earn PLATEPOINTS! You will earn 1 PLATEPOINT for every dollar you spend on your order, but you will not earn your in-store bonus.

Q: When do I get my PLATEPOINTS for my in-store session?
A: PLATEPOINTS appear in your account 7 days after your in-store session. PLATEPOINTS for bonus activities, like sharing your badge on Facebook, appear immediately after you complete the activity.

Q: What are my PLATEPOINTS worth?
A: You receive a 10 Dinner Dollars for every 500 PLATEPOINTS you earn. You also earn perks and Chef Milestone status based on your PLATEPOINTS total.

Q: What is the difference between PLATEPOINTS and Dinner Dollars?
You are awarded PLATEPOINTS for every dollar you spend plus extra PLATEPOINTS for signing up in-store and other bonus activities. PLATEPOINTS never expire and they give you status and perks. The more PLATEPOINTS you have the more we recognize you.

Dinner Dollars, like a voucher, are made to be spent. You are awarded 10 Dinner Dollars for every 500 PLATEPOINTS you earn. Your Dinner Dollars expire in 6 months.

Q: Is there a limit on the PLATEPOINTS I can earn per day/month/year?
A: There is no limit to the PLATEPOINTS you can earn.

Q: What are pending points?
A: Pending PLATEPOINTS you will earn on your next order, for hosting a Dream Taste or when a new friend places an order and gives you the referral. These PLATEPOINTS are "pending" until 7 days after your session, your Dream Taste, or your friend's session has taken place. This ensures that any change in the order (e.g. additional items ordered, a cancellation or reschedule of your session) is accounted for and your PLATEPOINTS are calculated correctly.

• Our sides and sweets freezer
• Made for You service fees
• Lowest price menu items over 36-servings

All PLATEPOINTS Dinner Dollars must be used in conjunction with a 36-serving minimum order. They are intended to be used during your monthly session, and can not to be used during a freezer sale. PLATEPOINTS Dinner Dollars can only be redeemed at participating stores.

Q: Do I have to use my Dinner Dollars at my next session?
A: No, you don't have to use your Dinner Dollars during your next session, but, don't wait too long. PLATEPOINTS Dinner Dollars expire 6 months from their issue date.

Q: How soon will the Dinner Dollars appear in my account?
A: Your Dinner Dollars will appear once you reach a 500 PLATEPOINT interval.

Q: Can I give my Dinner Dollars to someone else?
A: Dinner Dollars are non-transferable.

Q: Do Dinner Dollars expire? How will I know when my Dinner Dollars expire, will you notify me?
A: Yes, Dinner Dollars expire 6 months from their issue date. You can always check your account for expiration dates on your available Dinner Dollars. We will also send you an email to keep you posted if your Dinner Dollars are about to expire.

Q: Is there a limit to how many Dinner Dollars I can use at one time/purchase?
A: There is no limit to the number of Dinner Dollars you can use at one time, but just remember your Dinner Dollars must be used on:

• Our sides and sweets freezer
• Made for You service fees
• Lowest price menu items over 36-servings

Q: Do my purchases using Dinner Dollars count for PLATEPOINTS?
A: You get PLATEPOINTS for money spent not Dinner Dollars used.

Q: Can I redeem my Dinner Dollars when I sign up in-store?
A: You may use the Dinner Dollars already appearing in your account in-store on orders over the 36-serving minimum, for sides and sweets to round out your plate, or Made for You service fees. Dinner Dollars for orders placed that day will become available to you 7 days after your session.

Q: Can I use my Dinner Dollars for a Freezer Sale?
A: All PLATEPOINTS Dinner Dollars must be used in conjunction with a 36-serving minimum order. They are intended to be used during your monthly session and can not to be used during a freezer sale.

Q: Can I use my Dinner Dollars in conjunction with other promotions or coupons available?
A: No, Dinner Dollars cannot be used in conjunction with other promotions or coupons.

Q: What is a Badge Bonus?
A: Every time you receive a new badge for reaching a Chef Milestone, you earn an extra 10 Dinner Dollars to spend. This is your Badge Bonus.

Q: How can I find out what Chef Milestone Badge I have?
A: The easiest way to find your Chef Milestone Badge is to log in to your account. Your Chef Milestone Badge will appear in the upper right hand corner with your PLATEPOINTS total and number of available Dinner Dollars. You will also be able to find out during your next in-store session.

Q: How will I know when I am due for a gift?  
A: When you reach a new Chef Milestone, you will receive an email congratulating you for your achievement and letting you know what new perks you will receive. In that email, we will let you know that you have received a gift as our way of saying, "thank you," for being a loyal customer. When you head into your next in-store session, we will have your gift waiting for you to take home.

Q: What happens after I become an Executive Chef? Do I still earn rewards?
A: Yes, you continue to earn perks! You will continue to earn 1 PLATEPOINT for every dollar you spend and 10 Dinner Dollars every time you accrue 500 PLATEPOINTS. You will also continue to earn 10 Executive Chef Dinner Dollars every time you earn an additional 10,000 PLATEPOINTS.

Q: How do I sign up?
A: Log into My Account on DreamDinners.com and complete the PLATEPOINTS enrollment questions, or fill out the enrollment form during your next in-store session. You will begin earning PLATEPOINTS on your next order. It's that easy!

Q: Do I need to pay to enroll?
A: No, there is no annual fee. PLATEPOINTS is completely free!

Q: My store isn't participating in PLATEPOINTS. Why not?
A: Most Dream Dinners locations are franchises with independent owners. These owners can choose to opt out of corporate programs like PLATEPOINTS. If you would like your store to participate, please let them know.

Q: What happens to my Dinner Dollars if I move or my store stops participating in the program?
A: As long as you are enrolled in the program, you will continue to earn PLATEPOINTS for your purchases and bonus activities, but Dinner Dollars can only be redeemed in participating stores. If you are moving to a new location, we suggest calling the local Dream Dinners location to see if they are participating. If they are, then your Dinner Dollars will transfer. If they are not participating, we suggest using your Dinner Dollars before you move.

If your store discontinues the PLATEPOINTS program, you can use your Dinner Dollars at a different participating Dream Dinners location.

Have fun earning points and sharing your milestones when you connect your account on Facebook.

Q: When I enroll, will my previous purchases be taken into account?
A: No. The transition period ended June 30,2014. When you enroll in PLATEPOINTS, you will begin as a new PLATEPOINTS member.

Q: What happens if my preferred status changes?
A: If at any time your preferred status is removed from your account, you will keep your PLATEPOINTS and Chef Milestone status, and you will begin earning the Dinner Dollars and perks associated with them.

December 28, 2014 Version 1.1

These Terms and Conditions govern the PLATEPOINTS reward program and the terms and Privacy Policy on the web site dreamdinners.com are also incorporated by reference.

1. OVERVIEW
   PLATEPOINTS (the "Program") is a customer reward program offered by Dream Dinners Inc. (the "Company") that allows customers to earn points through purchases and activities at participating Dream Dinners® locations and/or the dreamdinners.com website, that lead to discount rewards on future qualified purchases.
2. ENROLLMENT
   To earn and redeem PLATEPOINTS, customers must open a Dream Dinners account and enroll in the PLATEPOINTS Program. To open a new Dream Dinners account, fill out an application at any participating Dream Dinners location, or online at www.dreamdinners.com. Only one account and member ID per person is permitted at any given time. By enrolling in the Program, members agree to and are subject to these Terms & Conditions. Upon registration, all qualifying purchases or activities will earn points in the member's associated account.
3. EARNING REWARD POINTS AND REWARD DINNER DOLLARS
   PLATEPOINTS are earned on qualifying purchases and/or activities. Accumulation of 500 PLATEPOINTS will result in 10 Dinner Dollars in the member's associated account. From time to time, Company may, in its sole discretion, establish alternative rates for earning points and bonus points that differentiate among members on the basis of, or that depend on, reflect, or are affected by, member achievement of specified levels of the Program or other criteria. PLATEPOINTS may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death.
4. USING REWARD DINNER DOLLARS
   Reward Dinner Dollars can be used on any purchases over and above the then-current Dream Dinners minimum order, including ordering additional entrees, sides or services. Reward Dinner Dollars are not redeemable for cash. Reward Dinner Dollars are not member's property and may be revoked by Company at any time. Reward Dinner Dollars may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death. Reward Dinner Dollars expire 6 months (180 days) after the date they are issued.
5. COMMUNICATIONS
   By enrolling in the Program, members agree to receive advertising, marketing materials and other Program communications, unless expressly disallowed as a profile preference. Members are obliged to submit and maintain accurate and current user information in connection with their memberships, including without limitation name, address, e-mail address and telephone number. Members can change their account information by updating member profile data or requesting an update from a store level staff member.
   
   Members may track their PLATEPOINTS account balance and any Reward Dinner Dollars that have been earned by logging in to their Dream Dinners account online at dreamdinners.com. Dream Dinners may also send electronic notification of Rewards and Dinner Dollars via email periodically.
   
   Members are responsible to maintain the confidentiality of their account user ID and password, and are fully responsible for all activities that occur with respect to their user ID and password whether or not they have authorized the activities.
   
   Company is not responsible for any correspondence, mail or e-mail that is lost, delayed or misdirected. No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention.
6. PARTICIPATION AND ELIGIBILITY
   The Program is void where prohibited by law. There is no membership fee for the Program. Each individual is entitled to only one account and it may not be shared with other non-members. Membership is valid only at participating Dream Dinners locations listed at dreamdinners.com.
   
   Participation in the Program is subject to these Terms and Conditions and all other rules, policies, and procedures that Company may establish or change at any time and from time to time without notice. Continued participation in the Program constitutes acceptance of any changes to these Terms and Conditions.
   
   The Program is open to legal residents of the United States age eighteen (18) years and older. Employees of Company and their franchisees are excluded from the Program, unless specifically allowed by Company and the franchisee. If applicable. If allowed for employees, purchases made with their Reward Dinner Dollars may only be for their own personal use or for use by immediate family members living in the same household. Company may request proof of identification and age to verify: (a) eligibility for Program membership, (b) membership participation, and (c) compliance with these terms. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Program at the actual time of entry will be deemed to be the user and must comply with these Terms and Conditions.
7. CHANGES, UPDATES, OR TERMINATION OF THE PROGRAM
   Company may change the Program at any time and without notice, including but not limited to (a) changing the Program's earning rates, (b) changing the Program's structure, (c) removing or changing the rate at which PLATEPOINTS are earned or redeemed for Reward Dinner Dollars, (d) revising the procedures and rules for earning or redeeming PLATEPOINTS or Reward Dinner Dollars, (e) changing expiration terms, (f) associating, combining, integrating, linking, or merging the Program with other programs, and (g) changing the list of participating locations. Company may make these changes even if these changes affect a member's ability to use PLATEPOINTS or Reward Dinner Dollars already accumulated or earned. Changes will be posted here under a revised date and version number.
8. RETURNS
   Any points that a member earns may be deducted from the member's account if the products are returned or services cancelled, even if: (i) the member has redeemed those points prior to the return or cancellation, (ii) some or all of the points deducted from the account are not related to the program eligible purchase for which such return or cancellation is made, and (iii) the deduction from the points account results in a negative points balance. In the event that the number of points that could be deducted from an account as a result of a return or cancellation exceeds the current points account balance, Company reserves the right to determine the redemption value of the points shortfall and reduce the amount of refund or Dinner Dollars for such return or cancellation by such redemption value.
9. MEMBER CANCELLATION
   Members have the right to cancel their membership in the Program at any time. If a member cancels his/her membership, no refunds will be available. Members who cancel voluntarily may not reactivate the account but are eligible to open a new account without the benefit of the previously accumulated balance.
10. SWEEPSTAKES OR CONTESTS
    From time to time, members may be eligible for sweepstakes, contests or other similar promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable state laws.
11. TERMINATION OF MEMBERSHIP
    Company reserves the right to terminate the Program at any time, for any reason, with or without notice, even though termination may affect members' ability to accrue PLATEPOINTS or redeem Reward Dinner Dollars. Any accumulated PLATEPOINTS and Reward Dinner Dollars will be de-activated and will cease to be available on and from that particular date.
12. LIMITATIONS OF LIABILITY
    Company and its partners, affiliates, subsidiaries, parent corporations, franchisees and their respective agents and agencies ("Releasees") are not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access the rules or online service, or for any other technical or non-technical error or malfunction. In the event of a printing error or problem with any items purchased with rewards, Releasees shall not have any liability. Under no circumstances, including, but not limited to, negligence, shall any of the Releasees be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from the Program, or merchandise purchased with Reward Dinner Dollars, even if any or all of the foregoing or any of their authorized representatives have been advised of the possibility of such damages. By participating in the Program, members waive any and all rights to bring any claim or action related to such matters beyond ninety (90) days after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.
    
    Further, by enrolling in the Program, each member agrees to release and hold harmless Company, its licensees, affiliates, subsidiaries, merchant partners, franchisees, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the rewards discounts or participation in any Program-related activity.