Terms/Notes
In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens and at stations. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to a pre-made ingredients, they need to call the store to ask for specific nutritional information.
If you need to reschedule or cancel your order, please contact us 6 days prior to your session. Cancellations with 6 or more days' notice will receive a full refund. Cancellations with 5 or fewer days' notice will be subject to a 25% restocking fee.
We understand that life is unpredictable; if possible, the store will work with you to reschedule your session within two weeks of your original session date without penalty.
Inclement Weather - please contact your local store during inclement weather situations to see if your session has been canceled. In the event the store must close, information will be provided on the store’s voicemail and every effort will be made to reschedule your session.
Amounts contributed by you to the Dream Dinners Foundation are non-refundable.
Dream Dinners Gift Cards are redeemable for merchandise only at any participating Dream Dinners locations or online at dreamdinners.com. To redeem online enter the gift card number on the Billing Information page during check-out. Dream Dinners Gift Cards may not be returned or redeemed for cash or credit except where required by law. Because your Dream Dinners Gift Card is used like cash for purchases from Dream Dinners, you are responsible for all transactions associated with your Gift Card, including unauthorized transactions. However, if your Dream Dinners Gift Card is lost, stolen or damaged, it can be replaced for the remaining value with proof of the original purchase receipt and account number. To report a lost, stolen or damaged Dream Dinners Gift Card, please call 1-360-804-2020.
Dream Dinners Gift Cards are available for purchase online or in participating stores in set amounts from $25-$500. Dream Dinners Gift Cards may be reloaded only at participating Dream Dinners locations. Dream Dinners Gift cards do not expire and there are no fees for the use of your Dream Dinners Gift Card.
For balance inquiries, click here. The card is required for all inquiries.
For customer service, please call 1-360-804-2020.
December 28, 2014 Version 1.1
These Terms and Conditions govern the PLATEPOINTS reward program and the terms and Privacy Policy on the web site dreamdinners.com are also incorporated by reference.
OVERVIEW
PLATEPOINTS (the "Program") is a customer reward program offered by Dream Dinners Inc. (the "Company") that allows customers to earn points through purchases and activities at participating Dream Dinners® locations and/or the dreamdinners.com website, that lead to discount rewards on future qualified purchases.
ENROLLMENT
To earn and redeem PLATEPOINTS, customers must open a Dream Dinners account and enroll in the PLATEPOINTS Program. To open a new Dream Dinners account, fill out an application at any participating Dream Dinners location, or online at www.dreamdinners.com. Only one account and member ID per person is permitted at any given time. By enrolling in the Program, members agree to and are subject to these Terms & Conditions. Upon registration, all qualifying purchases or activities will earn points in the member's associated account.
EARNING REWARD POINTS AND REWARD DINNER DOLLARS
PLATEPOINTS are earned on qualifying purchases and/or activities. Accumulation of 500 PLATEPOINTS will result in 10 Dinner Dollars in the member's associated account. From time to time, Company may, in its sole discretion, establish alternative rates for earning points and bonus points that differentiate among members on the basis of, or that depend on, reflect, or are affected by, member achievement of specified levels of the Program or other criteria. PLATEPOINTS may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death.
USING REWARD DINNER DOLLARS
Reward Dinner Dollars can be used on any purchases over and above the then-current Dream Dinners minimum order, including ordering additional entrees, sides or services. Reward Dinner Dollars are not redeemable for cash. Reward Dinner Dollars are not member's property and may be revoked by Company at any time. Reward Dinner Dollars may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death. Reward Dinner Dollars expire 6 months (180 days) after the date they are issued.
COMMUNICATIONS
By enrolling in the Program, members agree to receive advertising, marketing materials and other Program communications, unless expressly disallowed as a profile preference. Members are obliged to submit and maintain accurate and current user information in connection with their memberships, including without limitation name, address, e-mail address and telephone number. Members can change their account information by updating member profile data or requesting an update from a store level staff member.
Members may track their PLATEPOINTS account balance and any Reward Dinner Dollars that have been earned by logging in to their Dream Dinners account online at dreamdinners.com. Dream Dinners may also send electronic notification of Rewards and Dinner Dollars via email periodically.
Members are responsible to maintain the confidentiality of their account user ID and password, and are fully responsible for all activities that occur with respect to their user ID and password whether or not they have authorized the activities.
Company is not responsible for any correspondence, mail or e-mail that is lost, delayed or misdirected. No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention.
PARTICIPATION AND ELIGIBILITY
The Program is void where prohibited by law. There is no membership fee for the Program. Each individual is entitled to only one account and it may not be shared with other non-members. Membership is valid only at participating Dream Dinners locations listed at dreamdinners.com.
Participation in the Program is subject to these Terms and Conditions and all other rules, policies, and procedures that Company may establish or change at any time and from time to time without notice. Continued participation in the Program constitutes acceptance of any changes to these Terms and Conditions.
The Program is open to legal residents of the United States age eighteen (18) years and older. Employees of Company and their franchisees are excluded from the Program, unless specifically allowed by Company and the franchisee. If applicable. If allowed for employees, purchases made with their Reward Dinner Dollars may only be for their own personal use or for use by immediate family members living in the same household. Company may request proof of identification and age to verify: (a) eligibility for Program membership, (b) membership participation, and (c) compliance with these terms. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Program at the actual time of entry will be deemed to be the user and must comply with these Terms and Conditions.
CHANGES, UPDATES, OR TERMINATION OF THE PROGRAM
Company may change the Program at any time and without notice, including but not limited to (a) changing the Program's earning rates, (b) changing the Program's structure, (c) removing or changing the rate at which PLATEPOINTS are earned or redeemed for Reward Dinner Dollars, (d) revising the procedures and rules for earning or redeeming PLATEPOINTS or Reward Dinner Dollars, (e) changing expiration terms, (f) associating, combining, integrating, linking, or merging the Program with other programs, and (g) changing the list of participating locations. Company may make these changes even if these changes affect a member's ability to use PLATEPOINTS or Reward Dinner Dollars already accumulated or earned. Changes will be posted here under a revised date and version number.
RETURNS
Any points that a member earns may be deducted from the member's account if the products are returned or services canceled, even if: (i) the member has redeemed those points prior to the return or cancellation, (ii) some or all of the points deducted from the account are not related to the program eligible purchase for which such return or cancellation is made, and (iii) the deduction from the points account results in a negative points balance. In the event that the number of points that could be deducted from an account as a result of a return or cancellation exceeds the current points account balance, Company reserves the right to determine the redemption value of the points shortfall and reduce the amount of refund or Dinner Dollars for such return or cancellation by such redemption value.
MEMBER CANCELLATION
Members have the right to cancel their membership in the Program at any time. If a member cancels his/her membership, no refunds will be available. Members who cancel voluntarily may not reactivate the account but are eligible to open a new account without the benefit of the previously accumulated balance.
SWEEPSTAKES OR CONTESTS
From time to time, members may be eligible for sweepstakes, contests or other similar promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable state laws.
TERMINATION OF MEMBERSHIP
Company reserves the right to terminate the Program at any time, for any reason, with or without notice, even though termination may affect members' ability to accrue PLATEPOINTS or redeem Reward Dinner Dollars. Any accumulated PLATEPOINTS and Reward Dinner Dollars will be de-activated and will cease to be available on and from that particular date.
LIMITATIONS OF LIABILITY
Company and its partners, affiliates, subsidiaries, parent corporations, franchisees and their respective agents and agencies ("Releasees") are not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access the rules or online service, or for any other technical or non-technical error or malfunction. In the event of a printing error or problem with any items purchased with rewards, Releasees shall not have any liability. Under no circumstances, including, but not limited to, negligence, shall any of the Releasees be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from the Program, or merchandise purchased with Reward Dinner Dollars, even if any or all of the foregoing or any of their authorized representatives have been advised of the possibility of such damages. By participating in the Program, members waive any and all rights to bring any claim or action related to such matters beyond ninety (90) days after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.
Further, by enrolling in the Program, each member agrees to release and hold harmless Company, its licensees, affiliates, subsidiaries, merchant partners, franchisees, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the rewards discounts or participation in any Program-related activity.
Please read this Agreement carefully. Since the Service is designed to provide our customers the primary means of communication with Dream Dinners, Inc., of information, opinions and comments, and an enjoyable and informative experience for all, it's users must abide by certain rules. Your use of the Service will constitute your agreement to comply with these rules.
If you do not agree with the rules contained in this Agreement, please do not use our Service.
The following rules may be modified by Service Provider from time to time. Notice of revisions to this Agreement will be announced on this page. Continued use of the Service by you will constitute your acceptance of any changes or revisions to the Agreement, so it's wise to check this page regularly.
Your failure to follow the Service's rules, whether listed below or in supplemental notices posted at various points in the Service, may result in termination of your access to the Service, without notice, in addition to Service Provider's other remedies.
1. Use of the Service by You
- Your right to use the Service is personal to you: You may not authorize others to use the Service in a manner which conflicts with these Terms, and you are responsible for all of your own use of the Service.
- You agree that the Service shall be used for lawful purposes only and that you will not use any obscene, indecent or offensive language, or place on the Service any material that infringes in any way on the rights of others, or is false, defamatory, abusive, harassing or hateful. Further, you may not place on the Service any material that is encrypted, constitutes junk mail or unauthorized advertising, invades anyone's privacy, encourages conduct that would constitute a criminal offense or give rise to civil liability, or that otherwise violates any local, state, national or international law or regulation. You agree and acknowledge that your failure to follow the rules set forth in this Agreement may subject you to civil and criminal liability.
- Other than connecting to Service Provider's servers by HTTP requests using a Web browser, you may not attempt to gain access to Service Provider's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.
- You agree that you shall not upload, post, or otherwise make available to the Service any material protected by copyright, trademark, or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. You agree that the burden of determining that any material is not protected by copyright, trademark or other proprietary right rests with you. You agree and acknowledge that you shall be solely liable for any damages resulting from any infringement of copyrights, trademarks, or proprietary rights, or any other harm resulting from any uploading, posting or submission.
- The Service contains copyrighted material, trademarks, and other proprietary information including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire content of the Service is copyrighted as a collective work under the United States copyright laws. The Service Provider owns a copyright of the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Each third-party content provider owns the copyright in the content original to it. You are prohibited from, and agree not to, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content of the Service, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, publication, or commercial exploitation of downloaded material from the Service will be permitted without the express, written consent of the Service Provider and any other applicable copyright owners. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletions of author attribution, trademark, legend or copyright notice shall be made. You hereby agree and acknowledge that you do not acquire any ownership rights by downloading copyrighted material.
- You agree upon registration with the Service to provide the Service with accurate and complete name and e-mail address information, and to promptly update this information from time to time as needed.
- Postings or e-mails are not private. All other information and material you supply or communicate to the service is governed by the Service's, which is accessible at any time from the bottom of any page on the Service.
- You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way, and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or material on, or associated with, the Service.
- You acknowledge that the Service Provider has not reviewed and does not endorse the content of all sites linked to from this Service and is not responsible for the content or actions of any other sites linked to from this Service. Linking to any other service or site from this Service is at your sole risk.
If you believe that your work has been copied and is accessible on the DreamDinners.com service in a way that constitutes copyright infringement, or that DreamDinners.com contains links or other references to another online location that contains material or activity that infringes your copyright rights, you may notify Dream Dinners by providing Dream Dinners copyright agent the information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act., 17 U.S.C. §512.
Any claims of copyright infringement on or regarding this Web Site should be sent to Dream Dinners Designated Agent to receive notification of claimed infringement: Dream Dinners, Inc., Legal Department 1323 Ave D #889, Snohomish, WA 98291.
You agree to indemnify the Service Provider and its affiliates, employees, agents and representatives, and to hold them harmless from any and all claims and liabilities (including attorney's fees) that may arise from your submissions, from your unauthorized use of material obtained through the Service, from your breach of this Agreement, or from any such acts arising though your use of Service.
YOU ACKNOWLEDGE THAT YOU ARE USING THE SERVICE AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS", AND THE SERVICE PROVIDER AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS.
SERVICE PROVIDER AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT THE ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED ON THE SERVICE.
THE SERVICE PROVIDER AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF YOUR ACCESS TO OR INABILITY TO ACCESS THE SERVICE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE SERVICE, YOUR USE OF OR RELIANCE ON THE SERVICE OR ANY OF THE INFORMATION OR MATERIALS AVAILABLE ON THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.