Terms/Notes
In compliance with the "Food Allergen Labeling and Consumer Protection Act of 2004" please note that Dream Dinners' facilities may contain Dairy, Eggs, Crustacean Shellfish, Fish, Tree Nuts, Peanuts, Wheat, Soybeans and Sesame which account for most known allergens. Although Dream Dinners' store staff take appropriate safety measures, guests should be aware that cross contamination can occur among food products in store kitchens and at stations. The standard ingredients are available upon request from your local store, however, ingredient substitutions can be made at the store level due to regional availability. If guests feel that there may be a chance of allergens in any recipe, especially due to a pre-made ingredients, they need to call the store to ask for specific nutritional information.
If you need to reschedule or cancel your order, please contact us 6 days prior to your session. Cancellations with 6 or more days' notice will receive a full refund. Cancellations with 5 or fewer days' notice will be subject to a 25% restocking fee.
We understand that life is unpredictable; if possible, the store will work with you to reschedule your session within two weeks of your original session date without penalty.
Inclement Weather - please contact your local store during inclement weather situations to see if your session has been canceled. In the event the store must close, information will be provided on the store’s voicemail and every effort will be made to reschedule your session.
Amounts contributed by you to the Dream Dinners Foundation are non-refundable.
Dream Dinners Gift Cards are redeemable for merchandise only at any participating Dream Dinners locations or online at dreamdinners.com. To redeem online enter the gift card number on the Billing Information page during check-out. Dream Dinners Gift Cards may not be returned or redeemed for cash or credit except where required by law. Because your Dream Dinners Gift Card is used like cash for purchases from Dream Dinners, you are responsible for all transactions associated with your Gift Card, including unauthorized transactions. However, if your Dream Dinners Gift Card is lost, stolen or damaged, it can be replaced for the remaining value with proof of the original purchase receipt and account number. To report a lost, stolen or damaged Dream Dinners Gift Card, please call 1-360-804-2020.
Dream Dinners Gift Cards are available for purchase online or in participating stores in set amounts from $25-$500. Dream Dinners Gift Cards may be reloaded only at participating Dream Dinners locations. Dream Dinners Gift cards do not expire and there are no fees for the use of your Dream Dinners Gift Card.
For balance inquiries, click here. The card is required for all inquiries.
For customer service, please call 1-360-804-2020.
December 28, 2014 Version 1.1
These Terms and Conditions govern the PLATEPOINTS reward program and the terms and Privacy Policy on the web site dreamdinners.com are also incorporated by reference.
OVERVIEW
PLATEPOINTS (the "Program") is a customer reward program offered by Dream Dinners Inc. (the "Company") that allows customers to earn points through purchases and activities at participating Dream Dinners® locations and/or the dreamdinners.com website, that lead to discount rewards on future qualified purchases.
ENROLLMENT
To earn and redeem PLATEPOINTS, customers must open a Dream Dinners account and enroll in the PLATEPOINTS Program. To open a new Dream Dinners account, fill out an application at any participating Dream Dinners location, or online at www.dreamdinners.com. Only one account and member ID per person is permitted at any given time. By enrolling in the Program, members agree to and are subject to these Terms & Conditions. Upon registration, all qualifying purchases or activities will earn points in the member's associated account.
EARNING REWARD POINTS AND REWARD DINNER DOLLARS
PLATEPOINTS are earned on qualifying purchases and/or activities. Accumulation of 500 PLATEPOINTS will result in 10 Dinner Dollars in the member's associated account. From time to time, Company may, in its sole discretion, establish alternative rates for earning points and bonus points that differentiate among members on the basis of, or that depend on, reflect, or are affected by, member achievement of specified levels of the Program or other criteria. PLATEPOINTS may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death.
USING REWARD DINNER DOLLARS
Reward Dinner Dollars can be used on any purchases over and above the then-current Dream Dinners minimum order, including ordering additional entrees, sides or services. Reward Dinner Dollars are not redeemable for cash. Reward Dinner Dollars are not member's property and may be revoked by Company at any time. Reward Dinner Dollars may not be sold, transferred or assigned, as part of a domestic relations matter or otherwise by operation of law, and are not transferable upon death. Reward Dinner Dollars expire 6 months (180 days) after the date they are issued.
COMMUNICATIONS
By enrolling in the Program, members agree to receive advertising, marketing materials and other Program communications, unless expressly disallowed as a profile preference. Members are obliged to submit and maintain accurate and current user information in connection with their memberships, including without limitation name, address, e-mail address and telephone number. Members can change their account information by updating member profile data or requesting an update from a store level staff member.
Members may track their PLATEPOINTS account balance and any Reward Dinner Dollars that have been earned by logging in to their Dream Dinners account online at dreamdinners.com. Dream Dinners may also send electronic notification of Rewards and Dinner Dollars via email periodically.
Members are responsible to maintain the confidentiality of their account user ID and password, and are fully responsible for all activities that occur with respect to their user ID and password whether or not they have authorized the activities.
Company is not responsible for any correspondence, mail or e-mail that is lost, delayed or misdirected. No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention.
PARTICIPATION AND ELIGIBILITY
The Program is void where prohibited by law. There is no membership fee for the Program. Each individual is entitled to only one account and it may not be shared with other non-members. Membership is valid only at participating Dream Dinners locations listed at dreamdinners.com.
Participation in the Program is subject to these Terms and Conditions and all other rules, policies, and procedures that Company may establish or change at any time and from time to time without notice. Continued participation in the Program constitutes acceptance of any changes to these Terms and Conditions.
The Program is open to legal residents of the United States age eighteen (18) years and older. Employees of Company and their franchisees are excluded from the Program, unless specifically allowed by Company and the franchisee. If applicable. If allowed for employees, purchases made with their Reward Dinner Dollars may only be for their own personal use or for use by immediate family members living in the same household. Company may request proof of identification and age to verify: (a) eligibility for Program membership, (b) membership participation, and (c) compliance with these terms. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Program at the actual time of entry will be deemed to be the user and must comply with these Terms and Conditions.
CHANGES, UPDATES, OR TERMINATION OF THE PROGRAM
Company may change the Program at any time and without notice, including but not limited to (a) changing the Program's earning rates, (b) changing the Program's structure, (c) removing or changing the rate at which PLATEPOINTS are earned or redeemed for Reward Dinner Dollars, (d) revising the procedures and rules for earning or redeeming PLATEPOINTS or Reward Dinner Dollars, (e) changing expiration terms, (f) associating, combining, integrating, linking, or merging the Program with other programs, and (g) changing the list of participating locations. Company may make these changes even if these changes affect a member's ability to use PLATEPOINTS or Reward Dinner Dollars already accumulated or earned. Changes will be posted here under a revised date and version number.
RETURNS
Any points that a member earns may be deducted from the member's account if the products are returned or services canceled, even if: (i) the member has redeemed those points prior to the return or cancellation, (ii) some or all of the points deducted from the account are not related to the program eligible purchase for which such return or cancellation is made, and (iii) the deduction from the points account results in a negative points balance. In the event that the number of points that could be deducted from an account as a result of a return or cancellation exceeds the current points account balance, Company reserves the right to determine the redemption value of the points shortfall and reduce the amount of refund or Dinner Dollars for such return or cancellation by such redemption value.
MEMBER CANCELLATION
Members have the right to cancel their membership in the Program at any time. If a member cancels his/her membership, no refunds will be available. Members who cancel voluntarily may not reactivate the account but are eligible to open a new account without the benefit of the previously accumulated balance.
SWEEPSTAKES OR CONTESTS
From time to time, members may be eligible for sweepstakes, contests or other similar promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable state laws.
TERMINATION OF MEMBERSHIP
Company reserves the right to terminate the Program at any time, for any reason, with or without notice, even though termination may affect members' ability to accrue PLATEPOINTS or redeem Reward Dinner Dollars. Any accumulated PLATEPOINTS and Reward Dinner Dollars will be de-activated and will cease to be available on and from that particular date.
LIMITATIONS OF LIABILITY
Company and its partners, affiliates, subsidiaries, parent corporations, franchisees and their respective agents and agencies ("Releasees") are not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access the rules or online service, or for any other technical or non-technical error or malfunction. In the event of a printing error or problem with any items purchased with rewards, Releasees shall not have any liability. Under no circumstances, including, but not limited to, negligence, shall any of the Releasees be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from the Program, or merchandise purchased with Reward Dinner Dollars, even if any or all of the foregoing or any of their authorized representatives have been advised of the possibility of such damages. By participating in the Program, members waive any and all rights to bring any claim or action related to such matters beyond ninety (90) days after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.
Further, by enrolling in the Program, each member agrees to release and hold harmless Company, its licensees, affiliates, subsidiaries, merchant partners, franchisees, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the rewards discounts or participation in any Program-related activity.